Practice and Quality Assurance · Vancouver, British Columbia
Department Practice and Quality Assurance
Employment Type Full-Time
Minimum Experience Experienced

About the Insurance Council

The Insurance Council of British Columbia is the regulatory organization that licences and regulates the activities of over 38,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.

Why Work For the Insurance Council?

Work with a great team of people in a rewarding career that makes a difference. We’re in a downtown location close to skytrain, with plenty of amenities nearby.

The Insurance Council offers a competitive salary and benefits with RRSP matching!

What You'll be Doing

The primary focus of this role is to conduct site visits of licensees to ensure licensees are conducting their business in accordance with the Insurance Council Rules and Code of Conduct. In addition, the Inspector will provide guidance surrounding the responsibilities and best practices of licensees.


  • Review desk audits to help identify licensees who would benefit from a site visit;
  • Travel primarily within British Columbia and occasionally outside the province to conduct site visits;
  • Communicate with licensees in relation to a site visit both verbally and in writing:
  • schedule site visits and explain the process,
  • communicate required or suggested practice improvements,
  • issue reminder letters where concerns are identified, but can be addressed remedially,
  • provide further guidance and follow up as required;
  • Gather and analyze information to determine compliance with the Insurance Council Rules, the Code of Conduct and the Financial Institutions Act;
  • Determine course of action based on information gathered during a site visit;
  • Log and keep accurate records of site visits;
  • Assist licensees by providing information and guidance where possible;
  • Work with Professional Conduct to conduct follow up site visits for closed investigations or where concerns are identified during a site visit that require investigation;
  • Identify emerging industry trends and assist in determining an appropriate course of action;
  • Remain current on the Financial Institutions Act, the Insurance Council’s Code of Conduct, the Insurance Council Rules and other relevant legislation and industry practices;
  • Liaise with other departments as required; 
  • Assist management, as required;
  • Handle other duties as assigned.

Qualifications and Experience

  • Minimum 3 years of experience in a life insurance role.
  • Experience conducting audits or investigations.
  • Additional experience in a regulatory or financial services role is an asset.
  • Background in client service and conflict resolution.
  • Insurance or financial services certification, such as CIP, CAIB, CLU, CFP, is an asset.
  • Computer skills, having proficiency with the Microsoft Office suite, specifically with word processing and spreadsheet programs.
  • Must have a valid BC driver’s licence.

Thank You

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  • Location
    Vancouver, British Columbia
  • Department
    Practice and Quality Assurance
  • Employment Type
  • Minimum Experience